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Travel Agent Course
Getting Started
Welcome! (3:54)
Travel Industry Basics
Career Opportunities
What is a Travel Agent
How Agents Make Money
Day in the Life
Lessons from Advisors
Review
Study
Study - Answers
Leisure Travel
Introduction
Travel Personalities
Traveling Styles
The Whys and Hows of Travel
Demographic Groups
Planning & Booking Leisure Travel
Leisure Destinations
Top Destinations
Leisure Activities
Review
Study
Study - Answers
Exam 1
Airfare
What Air Travelers Want
Types of Air Trips
Airport Hubs & Codes
Airline References
CRS & GDS
Airplane Classes
Need-to-Knows
ULCCs
Restrictions & Loop-holes
Overbooking
Consolidators
Airfare Pricing
Advertised Price Specials
Airline Tickets
Air Itineraries
Documents
Connecting Flights
Flight Passes
Special Requests
Airline Policies
Taking Off
Review
Study
Study - Answers
Exam 2
Fares
Introduction
Fare References & Resources
Tariff/Fare Quote Display
Published Fares
Constructed Fares
Discount Fares
Fare Basis Codes
Interpreting Fare and
 Rule Displays
Taxes & Fees
Review
Study
Study - Answers
Air Tickets
Methods of Payment
Refunds
Exchanges
International Fares
Routing Based Fares
Mileage Fares
International Ticketing
Review
Study
Study - Answers
Exam 3
Hotels
Introduction
Hotel Types
Hotel Pricing
Hotel Resources & References
Hotel Reservation Policies
AirBnB
Review
Study
Study - Answers
Car Rentals
Qualifications to Rent
Types of Cars
Rental Rates
At the Rental Counter
Rental Return
Resources
Review
Study
Study - Answers
Rail
Rail Benefits
Eurail & Britrail
Amtrack
VIA Rail
Review
Study
Study - Answers
Exam 4
Cruising
Introduction
Cruise FAQs
Benefits of Cruising
Cruise Destinations
Cruise Facilities
Cruise Pricing
Cruise Lines
Study
Study - Answers
The Cruise Industry
Cruising References
Millennial Cruisers
Sell the Cruise
Booking Engines (218:24)
Life of a Cruise Agent
Review
Study
Study - Answers
Vacation Packages & Tours
Introduction
Tour Benefits
Tour Components
Tour Pricing & Development
Types of Tours
Tour Destinations
Tour References & Resources
Selling a Tour
Review
Study
Study - Answers
Other Products & Services
Introduction
Group Travel
Corporate Group Travel
Adventure Travel
Ecotourism
Travel Insurance
International Travel
PNR
Review
Study
Study - Answers
Exam 5
Geography
Introduction
Maps
Time Zones
Environment & Climate
Culture
Planning a Trip
Review
Study
Study - Answers
North America
THE EASTERN STATES
-- New England
-- Mid Atlantic States
-- The South
-- The Gulf States
-- Planning the Trip
-- Review
THE MIDWEST STATES
-- The Great Lake States
-- The Great Plains States
-- Planning the Trip
-- Review
-- Study
THE WESTERN STATES
-- The Mountain States
-- The Pacific States
-- Alaska
-- Hawaii
-- Planing the Trip
-- Review
-- Study
--Study - Answers
CANADA
-- The Atlantic Provinces
-- Central Canada
-- Prairie Provinces
-- Pacific North West
-- The North
-- Planning the Trip
-- Review
-- Study
--Study - Answers
CARIBBEAN + BERMUDA
-- Bermuda
-- The Windward Islands
-- Leeward Antilles
-- Planning the Trip
MEXICO
-- Planning the Trip
-- Review
-- Study
--Study - Answers
Central & South America
CENTRAL AMERICA
SOUTH AMERICA
-- Andean Lands
-- Argentina, Brazil & more
-- Planning the Trip
-- Review
-- Study
--Study - Answers
Exam 6
Europe
THE BRITISH ISLES
-- England
-- Scotland
-- Ireland & Wales
-- Planning the Trip
-- Review
-- Study
NORTHERN EUROPE
-- Benelux
-- Germany
-- Switzerland, Liechtenstein & Austria
-- Nordic Europe
-- Planning the Trip
-- Review
-- Study
EASTERN EUROPE
-- The Baltic Region
-- Czech Republic and Hungary
-- Russia and more
-- Planning the Trip
-- Review
-- Study
SOUTHERN EUROPE
-- The Iberian Peninsula
-- France
-- The Mediterranean
-- Planning the Trip
-- Review
-- Study
Europe Map
Africa & the Middle East
AFRICA & THE MIDDLE EAST
-- Morocco & Egypt
-- The Safari Lands
-- Israel, Turkey & more
-- Planning the Trip
-- Review
-- Study
Asia
ASIA
-- India
-- Bhutan and Singapore
-- China
-- Japan
-- South East Asia
-- Planning the Trip
-- Review
-- Study
The Pacific
THE PACIFIC
-- Australia
-- New Zealand
-- Oceania
-- Planning the Trip
-- Review
-- Study
Exam 7
Customer Service & Sales
Economics 101
Communication
Listening
Sales Process
Sales Techniques
Getting to a Million
Review
Study
Study - Answers
Independent Work
Working from Home
Life of a Home-Based Agent
IATA
Getting Started
The Internet
Specialization
Branding
Marketing
-- Social Media
Website
eMail Marketing
Getting to Know the Client
Common Misconceptions
The Art of Selling
Checklist
Agency Work
Day in the Life
The Job Search
Where to Find a Job
Resume Building
Interviewing
Rejection
Exam 8
Client Management and Invoicing
Intro to ClientBase (56:21)
CBO vs CBW (21:18)
CBO Set Up (51:37)
Create a CBO Profile (3:46)
Building an FIT (95:11)
CBO Reservation Cards (155:48)
CBO & PNR (6:28)
CBO & Live Connect (23:43)
CBO Marketing Codes (3:44)
CBO Commissions
CBO Cheat Sheet
Let's Get Practical - practice work
Booking Form Assignment
Sirev (124:40)
TravelBrands (47:43)
Cruise Booking Engines
Insurance
Ontario Agents
Final
Final Exam
Course Evaluation
Congratulations!
Congratulations (0:59)
Study - Answers
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