Welcome to Travel Agent Essentials!

The Association of Canadian Travel Agencies (ACTA) is excited to introduce you to our newest online training program, Travel Agent Essentials. Travel Agent Essentials online training program is an in-depth online training tool that will get you started on your journey to becoming a professional Travel Agent. Travel Agent Essentials is a step-by-step program that enables professional development through interactive learning. This program will provide you with all the training you need to work as a Travel Agent in a Canadian Travel Agency or as an Independent Contractor working from your home office. Travel Agent Essentials is the leading Travel Agent training course in Canada, giving new entrants into the industry the edge in finding employment and contributing to success in your new career as a Travel Agent. Should you have questions along the way, we are here to assist and support you at [email protected]

Please also note that as you embark on your new career as a Travel Agent, that you may also require an additional license to sell travel within certain provinces. We will go into the licensing requirements in detail towards the end of the Travel Agent Essentials training program, and provide you with study material to acquire the required licenses.

You will notice that the terminology used throughout Travel Agent Essentials is “Travel Agent”. This is the historical and currently most popular terminology used globally. It is important to note that may Travel Agencies and Travel Agents use a variety of marketing titles for the professional including Travel Counsellor, Travel Consultant, Travel Advisor, Travel Specialist, along with the number of other terms.

Your Journey to Full Certification

Following your successful completion of Travel Agent Essentials, you will have the knowledge and confidence to begin your new career in the Canadian travel industry as a professional Travel Agent.  

To further your professional career, ACTA strongly encourages all Travel Agents to continue their travel career path by completing ACTA's highly recognized Certified Travel Counsellor (CTC) accreditation. The CTC designation is a professional certification that is based on mastering the competencies and skills of national occupation standards that have been developed by the travel industry. In addition, should your career path continue into managing a Travel Agency you may also wish to pursue the designation of a Certified Travel Manager (CTM). These well-respected certifications are acquired through a combination of industry experience, completing an exam and case studies. More information is available through www.acta.ca 

Let’s get started on learning journey today!


Throughout the course, we recommend that you take notes in a physical notebook. When you reach the Study lecture in each unit, answer each question in your notebook and then check your answers with those in the next lecture. Completing these study units is up to you, but will be very helpful both on the final exam and in your travel career. At the end of most lectures, you will also find one to two review questions, please note that these are NOT graded and are simply for you to interact with the material. If you have condensed notes you will be able to move through these check points much quicker and easier. When it comes time for unit's exam, you will also have all of the information at your fingertips. Furthermore, when you are booking travel later on and wish to quickly refer back to something, it will be quick and easy for you to find what you need on the spot. Please note that the numbered exams at the end of every few units ARE graded, and you will need 50% to move on to the next unit. If you are unable to pass the first time, you can retake the exam but your first score will still be recorded.


On Study lectures, you will find a comment section below the content that looks like this (example below). If you wish to leave a comment for your fellow classmates, you can do so here. Please note that these comments can be seen by our administrative team but will not be monitored closely, so if you have a question for us please email us.

If you leave a comment here, also keep in mind that everyone taking the course will be able to see it and respond if they wish. You are encouraged to leave comments here if you have a tip to help others study/learn that unit's material, or have an answer to a non-urgent question that you think others might find helpful.